LivePerson Connect: popular discussions (2023)

I created an app key and small business test account. To install my account key, I tried to enter the admin console, but the server was busy. Please help resolve this.

Also, when I refresh this page, it redirects to another link, https://dev.liveperson.net/hcp/width/img30.gif

I am currently using the API to check online/offline status.

Use the following script

<script>

var lpServerName = 'servidor.iad.liveperson.net';

//var lpChannel = CHANNEL; // optionally. The default is Chat. (options are chat|voice)

//var lpSkill = NAME DES SKILLS; //Optional.

// var lpOperator = OPERATORNAME //Opcional.

/*

DEFINED REPRESENTATIVE STATES:

LPREPSTATEONLINE = "online": Representatives available online

LPREPSTATEOFFLINE = "offline": No representative available online - offline or away

LPREPSTATEOCCUPIED = "busy": representative in "back in 5" state

LPREPSTATEUNKNOWN = "unknown": The server cannot be contacted

*/

function repStateNotifyFunction(estado) {

if (status == "online") {

$("#imgLivePersonChat")[0].src = "/images/Tscom/ui/contact-global/reponline.gif";

} else if (status == "off-line") {

$("#imgLivePersonChat")[0].src = "/images/Tscom/ui/contact-global/repoffline.gif";

} most {

$("#imgLivePersonChat")[0].src = "/images/Tscom/ui/contact-global/repoffline.gif";

}

}

</script>

<script src="https://server.iad.liveperson.net/hcp/html/lpCheckRepState.js"></hyphen>

With my test account I get "unknown" status. With my real account I get the correct status online.

Is there another server for test accounts?https://server.iad.liveperson.net/hcp/html/lpCheckRepState.js

Hello,

My website http://hartfordrents.com/ is currently running the chat module on all pages and it is a great tool for our sales reps to attract potential customers who visit our website. However, when optimizing the site for faster load times, I noticed about half a dozen files likehttp://server.iad.liveperson.net/hc/s-79072622/?cmd=lpTagGetJsSnippetsThey are ordered unpacked and delivered to the end user.

Is there a way to enable CDN compression or caching to speed up the delivery of these files?

Gracias,

rico

I and the other members of my company use Linux (Ubuntu). We like the idea of ​​living in person, but there's no support for Linux.

I downloaded a copy of liveperson and got it working with WINE. I thought everything was fine, but after starting everything, adding my operators, and embedding the code in the webpage, I ran into a terminal issue.

Customers (I'm testing as a customer) can click on the chat button, this will load a window. They could write there, but I couldn't see what they wrote in the agent's console. I (as an operator) could text them on the agent console, they could see that, but again there was no recording of what I or what they said on the agent console, making the tool cumbersome to use live. .

A very helpful live support member pointed me to the new version of the agent console browser, but I was basically told that my computer doesn't support it *because I'm running Linux*.

1) Does anyone have a solution (we wouldn't go back to Windows) and

2) Isn't it about time Liveperson started supporting Linux distributions? More and more companies are going the open source route, and it appears that not only is liveperson narrowing its support reach, it's also losing potential customers (like me, who would have started using liveperson as soon as possible if they had worked for us).

Hello,

The documentation on custom variables that can be sent via the JavaScript API doesn't seem to work for me. Can you give me a detailed example of how to send custom variables (udeParams) through the JavaScript API?

I'm currently doing the following:

ventana.lpc.requestChat({
"udeParams": {

"out!74415": "Patch",
"ude!74414": "pmcerlean@gmail.com",
"ude!725770": "General product issues"

}

});

Is LP's Facebook app down? When I try to add the app to my page it doesn't load and says connection timed out:

https://apps.facebook.com/liveperson_chat

Hello,

I wrote a service to get the estimated wait time and I always get -2 when the agent is online and already busy with other calls.

Instead of -2, you should take a positive real value to get the approximate wait time, for example 5, 10 or 20.

Thanks.

Hello,

I'm Praveen and I work as a software developer for Velti. We use live person to enable SMS chats. But lately we are seeing some issues like the following:

1. For an ongoing chat, when we make a GET/POST request to a Live People API, such as:
https://server.iad.liveperson.net/api/account/5274095/chat/H3302523097622368832-1911171179792381926K341038/events?from=6

Sometimes we get the message "Cannot add a line when not in chat". or "Chat session not found". Our database still shows that the chat is ongoing and we haven't timed out yet.

2. When a chat ends due to inactivity and when we make a GET request to determine the status of the chat, we sometimes don't "end" it again. This causes sessions with live people to be out of sync.

3. Sometimes when we send a GET/POST request to the Live People API we get a socket timeout exception

We use Java as the codebase, Hibernate as the backend, and HTTPCLIENT to communicate XML.

I want to write a tool to download the previous day's polls to another database. I want to do this automatically so I wanted to write a console app. in C# that uses one of the APIs and downloads that data. After reading the docs, I'm not sure if I'm going the right way.

Is there an API you can use to access old data? All APIs seem to handle realtime actions.

Another idea I had was to create a plug-in that would automatically perform my job of copying the survey data to another database as soon as it was created. But I'm also not sure if there is a plugin action for this.

I'm new to LivePerson so I'm not sure if there are reports or other data export tools in the admin tools. Are there better ways to achieve this? Is it even possible?

Hello,

I'm using the following JSON object in the lpconnect_widget.json file:

{

"name": "Walkme Widget",

"enabled": true,

"Visitor": {

"widgetClass": "WalkMeLivePersonWidget",

"jsFiles": ["http://localhost/lpconnect/Code/widget/walkmeCommon.js",

"http://localhost/lpconnect/Code/widget/visitorWidgetBL.js",

"http://localhost/lpconnect/Code/widget/walkmeLivePersonWidgetVisitor.js"],

"archivoscss": [http://localhost/lpconnect/Code/css/walkme_visitor_widget.css"],

"Parameter": {}

},

"Agent": {

"widgetClass": "WalkMeLivePersonWidget",

"jsFiles": ["http://localhost/lpconnect/Code/widget/walkmeCommon.js",

"http://localhost/lpconnect/Code/widget/agentWidgetBL.js",

"http://localhost/lpconnect/Code/widget/walkmeLivePersonWidgetAgent.js"],

"css files": ["http://localhost/lpconnect/Code/css/walkme_agent_widget.css"],

"Parameter": {}

}

}

And I see that the chat window is trying to load the jsFiles from here:

https://chatcon2.liveperson.nethttps//localhost/lpconnect/Code/widget/walkmeLivePersonWidgetVisitor.js?ver=2.5.1.0

Note that the URL is relative, not absolute.

Is there anything I can do to make it absolute?

Compliments,

bowl.

Georgie asked us, "If you click on the 'Average' report under 'Chats' in the admin panel and select the date (e.g. 1 'considers emails', 'when you were offline' or only on -line -Emails in which we engage a 'live chat' instant message.

One of our experts will respond shortly!

Hello

I'm having trouble retrieving data from the 'Data Access API'. The service was provisioned for my company yesterday and I get a successful response asking for the base feature.

The XML contains additional URLs for the visitor's session and agent status data. When I request one of them, I get a "No file available" message in the returned XML document.

some advice?

Gracias

evin

I'm practicing with LP and I've run into a problem. Can you help me with this?

I created the chat app I'm getting: Application key error when pressing "Check availability" button. Also, I can't install my app because I'm gettingThe app you are trying to install was developed using someone else's development key. Can be installed on account with Developer ID: Null.

. The app key is 146e7d2367e7460685558406648aa28c

LP number68143184

Hello,

Regarding the chat solution, I would like to know if there is a way to know if your servers are up or down?

I really need to avoid the 404 error on the website I work on

Thank you for your replies

Hello,

I'm having trouble logging in with Ariel's latest attendant console:

When I log in I get an "Internet connection problem..." but this is incorrect.

I found the solution: change a registry key: HKeys_User/HumanClick/HumanClick/serverDomain fromventas.liveperson.netonedev.liveperson.net.

Now it works correctly.

Do you know why or did I do something wrong here?

Gracias

Your customers can request to receive an email with the chat transcript after the chat session ends. The customer can initiate the transcription request during chat (if email transcription is enabled in their chat window) or on output survey (if enabled).

As the chat content is suddenly "posted" in an email, the customer can read it and is likely to read it again after the chat. Agents suddenly have to think about this: a well-written canned response with links to offers/websites suddenly has more meaning.

Our records show that between 15% and 50% of all conversations request such a transcript. That's great potential for a second appointment. You can also offer "offline" engagement of these transcription emails to maximize your site's return on investment, and of course other engagements as well. It's also easier for the customer to get back to you.

The default transcription email format is very simple and you can easily customize it to suit your branding and style, add a call-to-action and make your email transcriptions that much more engaging. Consider the following example: Outlook and Gmail:

example seen inPanorama(.msg file) andGmail: here with a chat button:

How to implement?

There are different parameters that you must set to get the result we have in the example:

• User Settings > Skills > Edit Skill Group - Make sure the time zone is correct so the correct format is displayed. Change if necessary.
• Content Management > Chat > ​​System Messages > {Set} > Email Chat Transcript - Customize/Revise Labels; especially if you need to search.
• Visitor Experience>Chat>Polls>Exit Survey - Set Sender Name, Sender Email, Email Header.

Now let's focus on "email headers" in more detail. Here you can use up to about 1000 HTML characters to customize the header (first part of the transcript email) and also customize the table styles below (with chat information and the actual chat transcript dialog). chat). There are a lot of email readers out there and it's hard to support them all, but you can target the most relevant ones (Gmail and Outlook in our example).

This is the email header we use:

Hope you find this useful and useful. Please let me know if you have any questions or comments. Special thanks to Mike Hladik for writing and sharing this information!

I followed the simple HTML Async integration example here: HTML Async | basic integration

I put the following just above the </body> tag:

<script type="text/javascript">

/* LP Mobile JS-Configuration */

var_LP_CFG_ = {

app_id: <my 8 digit ID>

};

/* end of configuration */

/* LP Mobile JS includes */

(Funktion(){var a=_LP_CFG_.lpjsid="lpjs-"+(nova data).getTime(),b=document.createElement("script"),s=document.getElementsByTagName("script")[0] ;b.id=a;b.type="text/javascript";b.async=true;b.src="https://d3tpuxked45kzt.cloudfront.net/lp_lib/liveperson-mobile.js";s.parentNode.insertBefore(b,s)})();

/* stop including */

</script>

I'm using a local environment so I load the site using the iOS simulator and I still see the following error in the console:

XMLHttpRequest cannot be loadedhttps://dispatch.look.io/api/v1/visit/launch. Origin <mylocalsite> is not allowed by Access-Control-Allow-Origin.

I've tried modifying my vhosts file to add the Access-Control-Allow-Origin "*" header set, but I'm still seeing the same issue.

Is the error because LivePerson doesn't accept app_id? Our account is not enabled for mobile chat?

Hello,

I want a solution below. Please let me know if this is available by default in LivePerson or with a little customization:

1. Users come to my website (eg www.abc.com) and I offer them a chat package. After a user buys a package (e.g. for 30 minutes) I want to use a live person to chat (Mobile and web both).

2. I will have a series of agents responding to the chat on the Live Person platform itself (via mobile and web).

3. I need a transcript and comments that can be imported into my application (can be done via Java APIs).

4. I need the number of online agents (can be a Java API)

5. Can I send a tentative message through the system when a chat is active?

6. Is there a way to restart the chat if it ends within the set time?

Gracias

- Vikash